Policies
POLICIES
Online Order Return Policy
All sales are considered final. No returns or exchanges will be accepted for any purchases made on orders placed after 1/1/2020.
Return/Exchange Policy
All sales are considered final. No Refunds, no Exchanges.
Close-out/Clearance are subject to availability, as they sell out quickly. In the event an item ordered had been sold out, you will be promptly refunded that item's price.
->Special Clothing Exchange Policy
Reservation/Hold Policy
Items can be reserved and held at no charge for the duration of 24 business hours, After which, the items will put back on the sales floor. Please note item reservations/holds are subject to availability and items are not guaranteed. For instance, if an item is reserved or put on hold but then an online sale comes through for that item (and it is the last one in stock), we will ship out the item to the person who purchased it first, even if the reservation was made prior to the online sale.
Workshops
Due to the preparation and unique nature of our in-house, hands-on workshops, there are No refunds or exchanges on any workshop fees. If any workshop date needs to be changed due to unforeseen inclement weather or instructor illness, we will work together to revise the workshop date to work with all attendees.
Shipping Information
Pre-Orders - If you choose to include any other items in your cart, the entire order will be held until the pre-ordered item is ready to ship.
Important - Please double check that your shipping address is correct PRIOR to Check Out
Shipping Confirmation - Once your order has been successfully placed, you will receive an email confirmation with your Order Number and Order Details. Sometimes these emails will go into your Junk/Spam folder.
I always try to package and ship your order within 24-business hours, some exceptions may apply, like holidays, busy sales events, etc... When your order is shipped, you’ll receive a shipping confirmation email with tracking information. Sometimes these emails will go into your Junk/Spam folder.
I do try to be be as 'Green' as possible and recycle, therefore I occasionally re-use shipping boxes and packaging when available to me, but also taking into consideration of packing a secure package. Again, this is to keep everyone's costs down, but I always ensure that your shipped products are well protected.
*ADVERSE/INCLEMENT WEATHER* - Please be patient during any inclement weather across the US, as it may cause delays in package pick-up, packages in route or package deliveries.
NOTE: Once a package is recorded as in the system of USPS or UPS, myself, our store and our employees unfortunately, no longer have any control over the delivery of the package, It is in their Hands.
We are not responsible for any USPS/UPS received damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address the customer provided at checkout. Undelivered, Unclaimed, or Refused Shipment. If your order is undeliverable, unclaimed, or refused, once I receive that shipment back, I will refund the Products in that order, original shipping is not refunded, and If you received promotional Free shipping the actual shipping costs paid by me will be deducted from your refund, Receipts for that Free shipping costs is available upon request. If your package is not received or 'delivered' you must contact your local USPS or UPS center directly.
Pick-Up Policy: You will receive an email that your order is ready for pick-up. Sometimes these emails will go into your Junk/Spam folder. The email will also include current pick-up times and the pick up address.
Shipping Rates
I continually evaluate shipping costs and necessary shipping materials in an effort to provide my customers with the best possible shipping rates. My first choice in shipping is with USPS, as in my years of shipping, their handling is a bit more gentle and shipping dates are the most accurate, my second Choice is UPS, usually for Larger or Heavy weight packages, such as paint or large orders. However, I also take into consideration which will ship the package the quickest and the safest!
*There may be a shipping surcharge added for larger orders of paint, which can be bulky, heavy and require special handling.
International orders are sent the most expeditious route. All liquid Paint is Excluded from international sales.
Furniture
Furniture is available for In-Store Pick up only. We do not ship furniture and it is the buyer's responsibility to make pick-up arrangements. You may call to purchase any item that you are not able to purchase online and you do not want to chance it selling off the floor. We will hold your furniture purchase for no more than 30-days, after which the purchase will be refunded, less a 35% restocking Fee, no exceptions.